Virgin Media Contact Number: 0345 454 1111

Contact Virgin Media UK on their customer service number 0345 454 1111 to pay a bill over the phone, to report a fault with your broadband connection or to discuss the latest internet and television package deals.


Customer Service Phone Number – 0345 454 1111

Call Virgin Media on their customer service contact number 0345 454 1111 for enquiries about your broadband internet connection or digital television subscription. Customers can use this number to report any technical issues with their Virgin Media package, whether there is a fault with a Wi-Fi connection, a broken router box or a signalling error with the television service. Accordingly, the customer service representative will detail over-the-phone instructions to help re-establish any lost connections whenever possible. Similarly, if you are unable to login to your Virgin Media account then you will be able to reset the relevant details on this number. New customers can use this number to discuss any deals on fibre optic broadband packages, or the installation process for a full house bundle. Alternatively, customers may have enquiries about the range of Virgin Media Mobile tariffs available, whether they would prefer a monthly contract deal or a Pay As You Go SIM. You may also be looking to contact Virgin Media to query a recent bill, particularly if you believe you have been overcharged for your subscription.


Call Costs and Contact Hours

Contact numbers that start with a local area code cost the same per-minute rate as any geographic call made from a UK landline or mobile phone. However, Virgin Media may be free to contact if your landline deal includes free calls to local rate numbers or if your mobile tariff has inclusive free minutes. The Virgin customer service department is available to be contacted 7 days a week during the opening hours of 8am-10pm Monday to Sunday.


Virgin Media Payments – 0800 064 3777

You can also call Virgin Media on their freephone payment enquiries number 0800 064 3777 to pay an outstanding bill. For example, if you want to make a card payment then you have the option of making the transaction over the phone. Alternatively, customers should get in touch with Virgin Media to set up a direct debit payment to avoid the risk of late payment charges.


Virgin Media – UK Phone Numbers

Virgin Media Department UK Contact Number
Customer Service 0345 454 1111
Payments 0800 064 3777
Sales 0800 052 0422


Write to Virgin Media

Alternatively, if you are unhappy with the quality of the service provided by Virgin Media then you can make a formal complaint when sending any letters to the company’s customer relations department, found at the following UK postal address: Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ, United Kingdom.