The DHL general enquiries telephone number 0844 477 1100 (costing 7p/min plus your network’s access charge) is ideal for anyone looking to contact a customer support advisor for tracking updates regarding an item in transit, to discuss the cost of an Express delivery service or to pay for Duty VAT shipments using the epayments service.
General Enquiries – 0844 477 1100
You should phone DHL on their general enquiries contact number 0844 477 1100 (at 7p/min + access charge) for enquiries about the cost of the various delivery service provided by the company. You can query the cost of the DHL Express courier service depending on whether you would like an item sent in the UK or overseas. Notably, a DHL representative can assist customers looking for a quote on the cost of an international delivery but prices will vary depending on whether you require the Jetline same day delivery or a cheaper courier service under the DHL Global Mail brand. You can also use this number to enquire about the cost of postal insurance to protect your parcel from accidental damage during the shipping process. Moreover, once you have received your quote you will be able to book a collection over the phone so that you do not have to drop off your package at your nearest DHL depot.
Tracking Enquiries – 0844 248 0844
Alternatively, you can call the DHL tracking enquiries number 0844 248 0844 (7p/min + access charge) for tracking updates when you are unable to check online. For instance, callers can request assistance if they have attempted to track a DHL shipment but have received an invalid waybill error message. Alternatively, you may prefer to get in touch if any tracking updates have highlighted an error with your order. For instance, you can request a redelivery if the DHL website has indicated that your shipment is going to a different city than intended. Moreover, you can use this number to register a complaint regarding a late delivery or if an item has been lost in transit.
Call Costs and Open Hours
Contact numbers with the ‘0844’ prefix will charge callers 7 pence per-minute plus an access charge set by the caller’s provider, whether they are using a landline or mobile phone.
You will be able to contact DHL during the opening hours of 7:30am-8pm Monday to Friday, 8am-2pm on Saturdays Bank Holidays, with phone lines closed on Sundays.
DHL Phone Numbers
|DHL Department||UK Contact Number||Opening Hours|
|General Enquiries||0844 477 1100 (7p/min + access charge)||7:30am-8pm Monday to Friday, 8am-2pm Saturdays|
|Tracking Enquiries||0844 248 0844 (at 7p/min + access charge)||7:30am-8pm Monday to Friday, 8am-2pm Saturdays|
Write to DHL Customer Services
You can also register formal complaint in writing, particularly if you have been unable to resolve your dispute over the phone. Therefore, you should take note of the postal address for DHL written complaints as follows: DHL, Orbital Park, 178-188 Great South West Road, Hounslow Middlesex, TW4 6JS, United Kingdom.