Call BT on their freephone customer service number 0800 800 150 to contact a representative for technical support regarding a problem with your broadband internet connection or telephone service.
BT is a British multinational telecommunications services company that provides telecom and IT services to customers throughout the United Kingdom. For instance products include total broadband, BT Infinity and even a mobile phone network. Many customers also subscribe to the company’s television services where they can watch the popular BT Sport Channel on their TV or on a mobile app.
BT Broadband Enquiries – 0800 800 150
Call BT on their freephone broadband enquiries telephone number 0800 800 150 to contact a representative about any issues with your internet connection. For instance, you should get in touch for technical support as the representative can inform you how to repair a broken BT hub if you are unable to connect to your wi-fi or to ask how to improve the speed of your connection. Similarly, callers should ask how to upgrade to BT Infinity if they would like unlimited streaming allowance as part of their internet connection. New customers can ask about the cost of the broadband service before setting a connection but it should be noted that you will need to purchase BT line rental before hand.
Billing and Accounts Helpline – 0330 123 3311
Call BT on their billing and accounts contact number 0330 123 3311 if you would like to check your balance or pay a bill by the telephone. You should phone the 24-hour support line if you think you have been overcharged on a monthly bill or if your services have been disconnected due to a late payment. You can also get in touch to manage your BT account details if you would like to change your payment card or home address over the phone.
Call Costs and Contact Hours
The BT customer service departments use a freephone 0800 contact number meaning that they will always be completely free of charge from both UK mobiles and landline telephones. However, the billing enquiries helpline uses an 03 number that will charge callers the same standard per-minute rate as any other local call made from the United Kingdom. The BT phone numbers that are featured on this website are open for calls 24 hours a day, 7 days a week.
Key BT Contact Numbers – at a glance
|BT Department||UK Contact Number||Opening Hours|
|Customer Services||0800 800 150||24 hours a day, 7 days a week|
|Billing and Accounts||0330 123 3311||24 hours a day, 7 days a week|
|Broadband Enquiries||0800 800 150||24 hours a day, 7 days a week|
|Technical Support||0800 800 151||24 hours a day, 7 days a week|
|Moving Home||0800 100 400||8am-9pm, Monday to Friday, 8am-8pm on Saturdays and 9am-6pm on Sundays|
|Cancellations||0800 345 7310||8am-9pm, Monday to Friday, 8am-8pm on Saturdays and 9am-6pm on Sundays|
|Complaints||0800 800 150||24 hours a day, 7 days a week|
Write a Letter of Complaint
You can make a formal letter of complaint if you are happy with the TV, broadband or even telephone service that you have received or with the conduct of a particular member of staff when writing to the BT customer service postal address: BT Customer Correspondence Centre, Providence Row, Durham, DH98 1BT, United Kingdom.